Multichannel Deployment | Real-Time Analytics | AI Assisted Insights
Faster Customer Feedback with Multichannel Surveys
Customer surveys that get done in a snap.
On WhatsApp, Facebook, Instagram Messenger, Emails & Chatbots
Merren on G2
Way To Improve Customer Feedback : Make It Effortless
Don’t make your customers open their emails, read it, click on a link, and go to a browser page just to answer your feedback survey. Merren helps you cut straight to the chase. Merren deploys surveys on modern channels like WhatsApp, Facebook and Instagram Messenger, Dynamic AMP Emails, Chatbots etc to reach customers where they are, and collect feedback in real time in a manner that your customers would love. Result? Our customer have seen 3-10x increase in customer feedback
Customer Feedback made Simple, Fast, Efficient
1. Create
Use our AI survey builder to build your surveys in seconds. Or use our powerful yet intuitive interface to sit it up
2. Deploy
Host your survey and deploy through WhastApp, Facebook and Instagram Messenger, Dynamic Emails and Chatbots
3. Collect & Analyze
Reach your customers by deploying manually or automatically via your CRM. Use Merren’s panel to find responses beyond your customer base. Analyze your data with real-time analytics. Leverage the power of AI for generating insights
Features
Build Multichannel Surveys
Create surveys across multiple channels to reach your target audience effectively.
Interactive Channels
Engage customers through their preferred communication channels, including online chatbots, Facebook messenger, WhatsApp, and AMP email.
Capture Metrics
Launch CSAT, CES and NPS customer
satisfaction surveys on multiple channels.
Customizable templates
Fasttrack your survey using ready to use
templates. You can customize them as per goals
Localize in 100+ Different Languages Automatically
Expand your reach globally with automated
language localization.
Translate surveys faster
Use our quick translation feature and make your
surveys accessible and relevant to diverse audiences.
Automatic translation
Merren supports over 100+ languages. Use our
automatic translation and prevent any manual errors.
Integrate with Your CRM And Other Existing Tools
Seamlessly integrate Merren with your CRM and other existing tools to streamline your workflow.
Faster workflow
Combine customer feedback data with customer information for a comprehensive understanding of your audience.
Create survey incentives
Create personalized incentives for your respondents. Integrate the reward systems with Merren and deploy it during select customer feedback protocols.
Capture Real-Time Data
Gain real-time insights into customer feedback
and preferences.
Close feedback-loop
Merren captures and delivers data instantly, enabling you to make informed decisions and take prompt action.
Track word cloud
Capture qualitative data with Merren’s word cloud. Understand emotions, gaps and customer needs with this feature.
Trend-tracking
Track live campaigns over hours, days or even weeks. Segregate response rates based on filters and collect campaign data as it comes.
Incentivize Responses
Encourage survey participation by offering incentives to respondents. Incentives can range from rewards, discounts, or exclusive offers, driving higher response rates and valuable insights for your business.
Features
Build Multichannel Surveys
Create surveys across multiple channels to reach
your target audience effectively.
Interactive Channels
Engage customers through their preferred communication
channels, including online chatbots, Facebook messenger,
WhatsApp, and AMP email.
Capture Metrics
Launch CSAT, CES and NPS customer
satisfaction surveys on multiple channels.
Customizable templates
Fasttrack your survey using ready to use
templates. You can customize them as per goals
Localize in 100+ Different
Languages Automatically
Expand your reach globally with automated
language localization.
Translate surveys faster
Use our quick translation feature and make your
surveys accessible and relevant to diverse audiences.
Automatic translation
Merren supports over 100+ languages. Use our
automatic translation and prevent any manual errors.
Integrate with Your CRM And
Other Existing Tools
Seamlessly integrate Merren with your CRM and other
existing tools to streamline your workflow.
Faster workflow
Combine customer feedback data with customer information for a comprehensive understanding of your audience.
Create survey incentives
Create personalized incentives for your respondents.
Integrate the reward systems with Merren and deploy
it during select customer feedback protocols.
Capture Real-Time Data
Gain real-time insights into customer feedback
and preferences.
Close feedback-loop
Merren captures and delivers data instantly, enabling you to make informed decisions and take prompt action.
Track word cloud
Capture qualitative data with Merren’s word cloud. Understand emotions, gaps and customer needs with this feature.
Trend-tracking
Track live campaigns over hours, days or even weeks. Segregate response rates based on filters and collect campaign data as it comes.
Incentivize Responses
Encourage survey participation by offering incentives to respondents. Incentives can range from rewards, discounts, or exclusive offers, driving higher response rates and valuable insights for your business.
How Merren Helps In Capturing Customer Feedback
Merren catches your valued customers at a pivotal moment, through an easy platform that they use every day, to capture their feedback. Know their preferences and intent, understand their priorities and behavior to transform your business initiatives.
Incomparable reach
We reach as wide a sample size as possible, on the back of easy messaging apps that they love. You can even send recorded questions and messages to an audience that cannot read.
Better completion rates
First, instead of unwieldy formats, the surveys are hosted on apps that customers are very comfortable with. Second, our conversational survey format ensures swifter, better responses.
Incredibly cost-effective
Because it uses simple tech, Merren is light on the pocket, allowing more companies to make it work. No time-consuming online meets or expensive face-to-face surveys.
Insights to act on
Powered by data analytics, the survey delivers rich customer views and actionable insights. It helps in product development, creating better product-market fits and business outcomes.
Milestones reached with conversational surveys
Channels
Built for your industry. Built for the best experiences.
FMCG
Media
Automotive
BFSI
Beauty and Health
Pharma and Wellness
D2C
Brands driving growth with us. Will you be next?
Our requirement was to reach to the lower end of the socio-economic class and because Merren runs on WhatsApp it was just the perfect tool for it. It pushes the client to be sharp and yields quality output. Affordable cost coupled with quick turnaround time this was a show stealer!
AGM-CMI
Emami Ltd.
We extended our Merren subscription because it has added tremendous value by running quick tests amongst our audience across India.
Vice President, Consumer Insights
Zee Entertainment Enterprises
Merren has helped us collect feedback from mechanics, who are notoriously hard to reach and get responses from.
Category Manager
Motorcycle Oil, Valvoline
It’s super easy to now collect surveys on WhatsApp and make business sense out of it.
Founder
Suprememinds.ai
Agile and conversational. Hope more of enquiry instruments move towards such techniques.
Head, Consumer Insights
CEAT Tyres
Our TG was primarily senior citizens. Using Merren helped us to reach out to them easily and seek their responses through a simple Whatsapp chat which might otherwise have not been possible.
Marketing Manager
Seniority.in
See how Merren can work for you
Create
Use our AI survey builder to build your surveys in seconds. Or use our powerful yet intuitive interface to sit it up
Deploy
Host your survey and deploy through WhastApp, Facebook and Instagram Messenger, Dynamic Emails and Chatbots
Collect & Analyze
Reach your customers by deploying manually or automatically via your CRM. Use Merren’s panel to find responses beyond your customer base. Analyze your data with real-time analytics. Leverage the power of AI for generating insights
Set Your Objective
Enter your business question and Merren builds an editable Qual and Quant discussion guide.
Deploy in Minutes
Run voice, chat, or video interviews in multiple languages via WhatsApp, web, or phone.
AI Moderation at Scale
Identical probing, adaptive follow-ups, and consistent quality across 100 or 1,000 interviews.
Instant Insights
Get transcripts, summaries, verbatims, and PPT-ready analysis in hours, not weeks.